Privacy policy
Last updated 9 October 2026
Who we are
Kent Mould Removal is a trading name of ICE Cleaning ("we", "us"). We are the data controller for personal information collected through kentmouldremoval.co.uk. You can contact us on 01233 221321 or through our contact form.
[Registered address, company number and ICO registration number to be added.]
What we collect
When you send an enquiry we collect your name, phone number, email address, postcode, property type and preferred time to call. When you contact us by phone or email we keep a record of the conversation and any details you give us about the property. If you accept analytics cookies, we collect anonymised information about how the site is used.
How we use it
- To reply to your enquiry and arrange a survey or visit (legitimate interests, and steps before entering a contract)
- To carry out and invoice work you have booked (contract)
- To keep records required for tax and accounting (legal obligation)
- To understand and improve how the website is used, only with your consent
We do not sell your information or use it for marketing without your permission.
Who we share it with
We share information only with service providers who help us run the business, such as our website host, email provider and accounting software, and only as far as they need it. If you are a tenant, we may share survey findings with your landlord or letting agent where they have booked the work.
How long we keep it
Enquiries that do not lead to work are deleted after 12 months. Customer and job records are kept for six years to meet accounting requirements.
Your rights
Under UK data protection law you can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, and withdraw consent at any time. Email us to make a request. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
See our cookie policy for the cookies this site uses and how to change your choice.